Frequently asked questions

Search and select your flight or room as usual, enter your traveler details, then choose Bitcoin, Ethereum, USDC or USDT at checkout. We generate a payment invoice with a QR code and address — scan it with any wallet or paste the address, send the exact amount shown, and your booking confirms automatically once the payment is detected on-chain.

You can pay with Bitcoin (on-chain and Lightning), Ethereum, Solana, BNB, Polygon, Base, Avalanche, Tron and Monero, plus the USDC and USDT stablecoins across several networks (Ethereum/ERC-20, Tron/TRC-20, Solana and Base). Stablecoins give you a fixed, dollar-pegged price with no volatility; native coins settle directly on their own networks.

No. You can book and pay entirely as a guest — just provide traveler details and an email for your confirmation. Creating a free account is optional and only needed if you want to save trips, manage bookings in one place, or earn rewards.

bitfares does not add a crypto surcharge — you pay the price displayed. The only extra cost is the network (miner/gas) fee your wallet charges to broadcast the transaction, which goes to the blockchain, not to us. Stablecoins on low-fee networks keep this to a few cents.

Yes. Prices are shown in USD and converted to crypto at the moment you reach checkout. That crypto amount is locked, so what the invoice shows is exactly what you send — no moving target while you pay, and all taxes and fees are already included.

When your payment invoice is created, we show you an exact crypto amount to send at the current exchange rate. Send that amount and it is exactly what you pay — you are never charged more without seeing it first.

If you underpay, your booking stays open and shows the remaining balance to send. If you overpay, our support team will arrange a refund of the difference to a wallet address you provide. Scanning the QR code (which encodes the exact amount) avoids this entirely.

As soon as your payment reaches the required network confirmations, your booking is finalized automatically and your e-ticket (flights) or hotel voucher is emailed to you. Stablecoin and Ethereum payments usually confirm in under a minute; Bitcoin on-chain typically takes 10–30 minutes.

Yes. bitfares pulls live availability and pricing from the same global flight and hotel inventory used by major travel agencies. Flight prices come from live airline fare data and hotels from leading accommodation suppliers, so what you see is real and bookable.

You can book both on bitfares, paying for each with the crypto of your choice. Each booking generates its own invoice and its own confirmation, so a flight paid in BTC and a hotel paid in USDC each arrive as a separate voucher.

It depends on the fare or rate you booked. Refundable and free-cancellation options are clearly labeled before you pay; non-refundable fares are cheaper but can't be cancelled for a refund. Always check the fare rules or room policy shown on the booking page before confirming.

Approved refunds are returned in the same cryptocurrency you paid with, to a wallet address you provide. Because crypto prices move, refunds are calculated on the fiat value of your booking and paid out at the rate at the time the refund is processed. Stablecoin (USDC/USDT) refunds return the same dollar value.

For Bitcoin and our main coins, no. Bitcoin runs through BTCPay Server, a self-hosted, open-source processor we operate ourselves, and every other main coin is sent straight to a wallet we control — in both cases funds move directly from your wallet to settlement, and we never see your private keys or seed phrase. The one exception is the 20 additional coins listed under “Pay with another coin”: those are processed by NowPayments, a third-party provider, so your payment passes through them before it reaches us. We label those coins clearly at checkout so you can choose. We never ask for your seed phrase or private keys on any payment method.

Every payment uses a unique, freshly generated address tied only to your order — addresses are never reused. The checkout runs over HTTPS, and bitfares will never ask for your seed phrase, private keys, or wallet password. If anyone claiming to be bitfares asks for those, it's a scam.

Support is available 24/7 via our contact page and email at [email protected]. For payment issues, have your order/invoice ID and transaction hash ready — that lets us trace an on-chain payment in minutes. Most crypto payment questions are resolved same-day.

Contact support right away with your order ID and the transaction hash. Recovery isn't always possible on the blockchain, but if the funds reached an address we control we'll do everything we can to return or credit them. To avoid this, always scan the QR code and send only the coin and network shown on your payment page.

Bitcoin (on-chain + Lightning), Ethereum, Solana, BNB Smart Chain, Polygon, Base, Avalanche, Tron and Monero — plus USDC and USDT stablecoins on Ethereum (ERC-20), Tron (TRC-20), Solana and Base. Choose your coin at checkout and we show the exact address and amount for that network.

Yes. Choose Bitcoin at checkout and you'll get both an on-chain address and a Lightning invoice. Lightning is near-instant and costs a fraction of a cent, which makes it ideal for smaller bookings, while on-chain is better suited to larger amounts.

For USDT and USDC, Tron (TRC-20), Solana and Base have the lowest network fees — usually a few cents. Ethereum (ERC-20) works too but gas fees are higher. What you owe bitfares is identical on any network; only your wallet's network fee differs.

No. Bitcoin settles through our own self-hosted payment server and every other coin is paid directly to our wallet addresses. There's no external gateway in the middle — your payment details are generated and shown right here on bitfares.

There's no fixed minimum, but on higher-fee networks a very small payment can be dominated by the wallet's network fee. For small bookings, Lightning or a low-fee network such as Solana or Tron is the most cost-effective choice.

Yes. On flight search you can pick Economy, Premium Economy, Business or First, and during booking you can add cabin and checked baggage. The price updates instantly as you change options.

Both. Use the Round trip / One way toggle at the top of flight search — the return-date field appears automatically for round trips.

Yes. Once your payment confirms, your e-ticket (flights) or hotel voucher is emailed to the address you provided, along with your booking reference for check-in and support.

Yes — the total you pay already includes taxes and mandatory fees. Nothing is added after checkout; the crypto amount on your invoice is the full, final price.

No identity verification is required to book and pay. We only collect the traveler details airlines and hotels require — your name as it appears on your ID, and an email for the confirmation.

Only what's needed to complete your booking: traveler names, a contact email, and your trip details. We never ask for your seed phrase, private keys or wallet password. Bitcoin and our main coins are non-custodial; the additional coins at checkout are handled by our payment provider, NowPayments.

Yes. Monero (XMR) is supported for travelers who want maximum privacy. Select Monero at checkout and send to the address shown; your booking confirms once the payment is received.